GENERAL CONDITIONS OF SALE
Object of contract
With these general conditions of sale, the Anita Mattei Company, based in Ronciglione (VT) Via delle Cartiere n.82 (hereinafter “ANITA MATTEI”) sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the website www.anitamattei.com
(hereinafter the SITE)
The contract is concluded exclusively through the internet and by accessing the CUSTOMER at www.anitamattei.com. A purchase order is created according to the procedure provided by the site itself and the subsequent conﬁrmation of this order by ANITA MATTEI.
The CUSTOMER undertakes to read, before proceeding to conﬁrm his order, these general conditions of sale, in particular the pre-contractual information provided by ANITA MATTEI and to accept them by afﬁxing a ﬂag in the indicated box.
The CUSTOMER undertakes the responsibility to read the Policy on the protection of personal data before sending the order request and to conﬁrm said acknowledgment by checking the appropriate box.
In the order conﬁrmation email, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, modiﬁed by Legislative Decree 21/2014.
Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005
Before the conclusion of the purchase contract, the CUSTOMER should check the goods in relation to the individual product sheets.
Before validating the order, the CUSTOMER is informed about:
– total price of goods including taxes, with details of shipping costs and any other costs;
– terms of payment;
– the delivery deadline;
– conditions, terms and procedures for exercising the right of withdrawal (art.6 of these conditions) as well as the model withdrawal form referred to in Annex I, part B of Legislative Decree 21/2014;
– information that the CUSTOMER will have to bear the cost of returning goods in case of withdrawal;
– existence of the legal guarantee of conformity for goods purchased;
– conditions of after-sales assistance and commercial guarantees provided by ANITA MATTEI. The CUSTOMER can at any time and in any case before the conclusion of the contract, take knowledge of the information relating to the products sold by ANITA MATTEI, as well as other essential data such as the address of the registered ofﬁce, the telephone and fax number, the e-mail address, information below:
registered office: VIA DELLE CARTIERE N.82 – 01037 RONCIGLIONE (VT)
VAT no. 02217790563
Conclusion and effectiveness of contract
The sales contract is considered concluded when an order conﬁrmation email addressed to the CUSTOMER is sent by ANITA MATTEI.
The e-mail contains the CUSTOMER’s data and order number, the price of purchased goods, the shipping costs and the delivery address to which the goods will be sent as well as the link to print and archive a copy of the present conditions.
The CUSTOMER undertakes to verify the correctness of personal data contained in the above e-mail and to promptly notify ANITA MATTEI of any corrections / changes to be made.
ANITA MATTEI undertakes to describe and present the items sold on the site in the truest possible way. Nevertheless, some errors, inaccuracies or small differences between the product shown on the site and the real product may be highlighted.
Characteristics of the products
The CUSTOMER can select one or more products from different categories available on the ANITA MATTEI website.
The CUSTOMER may, at any time, before sending the order, view all information referred to in article 49 of the Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) on the SITE. The information relating to the seller, the price, including taxes and shipping costs, the essential characteristics of the product / s of the services you wish to purchase and together with all other mandatory information required by applicable law is provided on the SITE.
The ANITA MATTEI products on sale on the SITE comply with the applicable legislation in force at the time of the order.
ANITA MATTEI cannot guarantee that the information on the product packaging will be translated into all languages of the European Union. However, this information will be available on the product packaging in Italian and English.
For any questions or information regarding the products and their use, as well as for any further questions or requests for advice, the CUSTOMER can contact the team of ANITA MATTEI consultants by calling customer service at 0761646190 or by sending a mail to firstname.lastname@example.org
Prices and availability of products
The prices of products are indicated on the SITE www.anitamattei.com (and in the ANITA MATTEI catalogue). These are expressed in EURO and are inclusive of VAT. All prices are expressed in EURO and are inclusive of VAT applicable when an order is sent. Any change in the applicable VAT rate will be automatically reﬂected in the price of the products sold by ANITA MATTEI on the SITE. Similarly, any changes in the VAT rates or other sales taxes, which occurred after printing the catalogue, will give rise to the related adjustment. The prices of products on sale on the SITE are applicable in the context of distance selling via the Internet and may be different from the retail prices applied in authorized retailers of ANITA MATTEI products present in the territory.
The prices of products do not include shipping costs, which will be added to the cost of the products and will in any case be visible to the CUSTOMER prior to sending the order. In particular, the shipping costs are displayed in the summary of each order before the request for conﬁrmation of the order by the CUSTOMER. Shipping costs are described below in these General Conditions of Sale and can be changed at any time by ANITA MATTEI, but any changes made will not be applied to orders already sent and accepted by ANITA MATTEI.
The costs and the relative delivery times can be consulted in the article dedicated to the shipping costs and times.
In the event of an IT, manual, technical, or any other error that may result in a substantial change, not foreseen by ANITA MATTEI, of the sale price to the public, which makes it exorbitant or clearly negligible, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days from the day of cancellation.
At the time of the order, the CUSTOMER can request an invoice, indicating their VAT number. The assortment of products offered for sale on the website may change at any time, without notice. The information relating to products may also change without notice, including, by way of example: prices, description or availability of products. However, ANITA MATTEI will not make any changes to the price, availability or description of any product for which ANITA MATTEI has conﬁrmed the order sent by the CUSTOMER.
The offers presented by ANITA MATTEI are valid for as long as they are published on the SITE and within the limits of available stocks.
For products not immediately available in ANITA MATTEI’s warehouses, the offers published on the SITE will be considered as “valid subject to availability”.
With regard to this last aspect, ANITA MATTEI will provide the CUSTOMER with all the information about the availability of the products through an order conﬁrmation email.
Where the only product purchased by the CUSTOMER is not available, ANITA MATTEI will proceed with the cancellation of the order automatically, without charge to the CUSTOMER himself.
In case of partial cancellation of an order, if one or more products selected by the CUSTOMER are no longer available, the CUSTOMER’s order will be partially conﬁrmed by charging the amount only for the products available, as indicated in the order conﬁrmation e-mail. These products will be delivered to the CUSTOMER.
Product availability refers to actual availability when the CUSTOMER places an order. This availability must however be considered purely indicative as:
– the products could be sold to other CUSTOMERS before conﬁrming the order, due to the simultaneous presence of multiple users on the site,
– an IT anomaly could occur which would make a product available for purchase that is not actually available.
Even after sending the order conﬁrmation e-mail sent by ANITA MATTEI, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the product or unavailable products and the CUSTOMER will be immediately informed by e-mail; with this e-mail the customer will also be informed of the methods and timing of reimbursement of any sums paid.
Terms of payment
The purchased products must be paid for in the manner highlighted during the order conﬁrmation phase.
In case of delay or irregularity in payment, ANITA MATTEI reserves the right to apply default interest in an amount equal to the legal interest rate starting from the tenth working day following the date of the order or the notiﬁcation of the rejection of the bank payment; ANITA MATTEI is also authorised to suspend subsequent supplies regarding orders in progress, to demand interest for late payment without any injunction, to take legal action to obtain payment for invoices for goods already supplied.
The CUSTOMER guarantees ANITA MATTEI that they have the necessary authorisations to use the payment method chosen for orders when sending.
The means of payment accepted by ANITA MATTEI are the following:
A) Payment by bank transfer
B) Online payment, at the time of the order, by the CUSTOMER through Paypal;
C) Payment by credit card
– Wire transfer
The CUSTOMER can proceed to payment by bank transfer by following the instructions speciﬁed at the time of the order conﬁrmation request. This method of payment could lead to an increase in shipping times, as the order made by the CUSTOMER is processed once the payment has been credited by the CUSTOMER
If the CUSTOMER has a PayPal account, he can choose this payment method. In this case, the CUSTOMER will be redirected to the PayPal site to proceed with the payment
– Credit card
The CUSTOMER can proceed to payment by charging the credit card, in this case, the charge will not be paid by the CUSTOMER at the time of sending the order. The charge will take place only at the time of shipment of the product to the CUSTOMER. Only upon obtaining authorisation from the issuer of the credit card for the amount equal to the price of the product and / or services subject to the order inclusive of shipping costs.
Accepted credit cards will be speciﬁcally indicated on the payment method page.
At no time during the credit card payment procedure, ANITA MATTEI is able to know the information relating to the credit card, credit card number or ﬁnancial, asset and personal information of the customer. The payment order is, in fact, transmitted – via a secure connection -directly to the Stripe or Paypal platforms which in turn will transmit the information to the portal of the bank or financial company expressly indicated by the Customer. In no case, therefore, ANITA MATTEI is responsible, nor can be held responsible, for any fraudulent and / or illegal use of credit cards. In all cases of termination of a contract and consequent cancellation of an order before the actual debit on the customer’s credit card, ANITA MATTEI will request the issuer of the reference card to release the amount committed through the banking systems without undue delay.
Right of withdrawal
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products. The withdrawal period expires after 14 days from the day on which the CUSTOMER or a third party, other than the carrier and designated by the CUSTOMER, acquires physical possession of the goods.
The CUSTOMER who intends to exercise the right of withdrawal must communicate to ANITA MATTEI through an explicit declaration, which can be sent by registered mail with return receipt. at ANITA MATTEI, VIA DELLE CARTIERE N.82 – 01037 RONCIGLIONE (VT); or to the email email@example.com; or againg, to the PEC: firstname.lastname@example.org. To comply with the withdrawal deadline, the CUSTOMER must send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
The standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 can be downloaded at the following link: Withdrawal Form. If exercising the right of withdrawal, the CUSTOMER is required to return goods within 14 days from the day on which communication was made to ANITA MATTEI to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005. All goods must be sent back to: ANITA MATTEI, VIA DELLE CARTIERE N.82 – 01037 RONCIGLIONE (VT).
The goods must be returned intact, in the original packaging, complete in all parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation.
After checking compliance with the above, ANITA MATTEI will reimburse the amount of the products subject to withdrawal, including delivery costs (with the exception of additional costs deriving from the possible choice, by the CUSTOMER, of a type of delivery other than the standard delivery offered by the company), without undue delay and in any case within 14 days of receipt of the goods or proof of shipment. These refunds will be made using the same payment method used by the CUSTOMER for the initial transaction, unless the parties (ANITA MATTEI and the CUSTOMER) have agreed otherwise. The refund can be suspended until the goods have been received or until the consumer has demonstrated that he has sent the goods back.
The costs for returning the goods are borne by the CUSTOMER.
Legal guarantee of conformity
In case of receipt of defective products or where orders placed do not conform to advertised conditions, the CUSTOMER has the right to replacement.
The CUSTOMER can exercise this right if the defect occurs within two years from the delivery of the goods and if they report the defect to ANITA MATTEI within two months of discovery and upon presentation of the proof of purchase.
The CUSTOMER, or the recipient of the order, should check the package and products at the time of delivery.
In case of anomalies with the packaging (damaged or opened, traces of liquid, etc.) and / or of the products ordered (missing, defective or damaged products), the CUSTOMER or the recipient of the order must return the products to ANITA MATTEI, by refusing the shipment, ﬁrst by means of an immediate complaint to the courier and, subsequently by contacting ANITA MATTEI via email or telephone. Failure to report the anomalies of the package and / or products ordered promptly excludes any appeal against ANITA MATTEI, including the right to a refund of the order and / or the return of the products ordered.
Returns for Replacement
In case of defective products or if orders placed do not conform to advertised status, the CUSTOMER must send a request for replacement with proof of purchase and, after veriﬁcation by ANITA MATTEI of the validity of the request, they must be delivered to VIA DELLE CARTIERE N.82 – 01037 RONCIGLIONE (VT) without any additionalcost for the customer.
Shipping costs and times
The delivery time communicated during the order conﬁrmation phase is purely indicative and can be changed according to the logistical and production needs of ANITA MATTEI.
Any delays in deliveries do not give the customer the right to refuse the delivery of the products, nor to claim compensation of any kind, unless the delay exceeds 7 days.
For each order placed on the SITE, for which ANITA MATTEI issues an invoice for the shipped goods, the invoice is delivered together with the goods and will contain the information provided by the CUSTOMER during the purchase procedure. After the invoice is issued, it will not be possible to make any changes to the data indicated within.
The point of delivery will be the one indicated by the CUSTOMER during the purchase procedure.
– For shipments to Italy: for the whole national territory, excluding Calabria, Sicily and Sardinia and remote areas, shipping costs amount to Euro 6.10 including VAT and delivery will take place within the indicative term of 2-3 working days. Shipping is free for orders over Euro 129.00
– For Calabria, Sicily and Sardinia the shipping costs amount to Euro 6.10 including VAT and delivery will take place within the indicative term of 4-5 working days. Shipping is free for orders over Euro 129.00
– For remote areas (Livigno, Venice lagoon and smaller islands) shipping costs amount to € 21.96 including VAT and delivery will take place within the indicative term of 4-5 working days.
– For shipments outside the Italian national territory, the shipping cost and delivery times may vary from country to country.
Where possible the delivery will take place within 14 working days.
The cost of shipping will appear before the conclusion of the order when the country of destination of the products is requested from the CUSTOMER.
The shipping costs table is available at the following link
Delivery of products that make up the orders is entrusted to the GLS GROUP – Viterbo headquarters, with headquarters in 01100 VITERBO, Via dell’Industria.
Shipping costs are calculated taking into account the total weight of the goods ordered and the geographical area of destination.
ANITA MATTEI assumes no responsibility for disservices attributable due to other companies or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it is unable to execute the order within the time foreseen by the contract.
ANITA MATTEI assumes no responsibility for the damage caused by its products to those CUSTOMERS who, although the composition of the same (INCI) was present both in the description of the product on the web page and on the label, still used them despite being affected by allergies, intolerances or similar pathologies.
Access to the site
The CUSTOMER has the right to access the SITE for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether sound or visual, and the relative technology used remain the property of ANITA MATTEI and are protected by intellectual property rights.
These General Conditions of Sale are made up of all necessary clauses. If one or more provisions of these General Conditions of Sale is considered invalid or declared such in accordance with the lawn or following a decision by a judicial court, other provisions will continue to have full force and efﬁcacy.
Pursuant to art. 14 of Regulation (EU) no. 524/2013, the CUSTOMER can beneﬁt from alternative dispute resolution procedures that can be activated from the website https://webgate.ec.europa.eu/odr
Applicable law and jurisdiction
These General Conditions of Sale are subject to Italian law, although not provided for in these conditions of sale, express reference is made to the applicable Italian legislation.
Any dispute that does not ﬁnd resolution will be subject to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER.